1Standalone dialers
2Outbound call management capabilities with built-in contact platforms
3Marketing campaign manager extensions
4Omnichannel engagement software layered on top of any contact center platform
Support:FullPartialNo/limited
Features
Standalone Dialers
Contact Centers
Marketing Automation
Omnichannel Engagement
Call Progress Analysis & Answering Machine Detection
Full
Partial
No/limited
Full
Features
Standalone Dialers
Contact Centers
Marketing Automation
Omnichannel Engagement
Voice
Full
Full
No/limited
Full
Callbacks
Full
Full
No/limited
Full
Notifications
Full
Partial
Full
Full
2-way SMS
Partial
Partial
Partial
Full
Conversational bots
No/limited
Partial
Full
Full
No/limited
No/limited
Full
Full
Features
Standalone Dialers
Contact Centers
Marketing Automation
Omnichannel Engagement
Do Not Call
Full
Partial
Partial
Full
Time zone management
Full
Full
Partial
Full
TCPA and consent handling
Full
Partial
No/limited
Full
Privacy (GDPR, CCPA, etc.)
Full
Partial
Full
Full
Features
Standalone Dialers
Contact Centers
Marketing Automation
Omnichannel Engagement
File import
Full
Full
Full
Full
CRM integration
Partial
Full
Full
Full
APIs
No/limited
Partial
Full
Full
Built-in Customer Data Platform (CDP)
No/limited
Partial
Full
Full
Features
Standalone Dialers
Contact Centers
Marketing Automation
Omnichannel Engagement
Campaign Management
Full
No/limited
Full
Full
AI models (BTTC, propensity, etc.)
Partial
No/limited
No/limited
Full
Multichannel sequences
No/limited
No/limited
Partial
Full
Campaign chaining
No/limited
No/limited
Full
Full
Features
Standalone Dialers
Contact Centers
Marketing Automation
Omnichannel Engagement
Skill based routing
Full
Full
Full
Full
Data-driven distribution
Full
Partial
Full
Full
IVR throttling
Full
Partial
No/limited
Full
Features
Standalone Dialers
Contact Centers
Marketing Automation
Omnichannel Engagement
Rapid Lead Response (Web-to-Lead)
Full
No/limited
No/limited
Full
Contact to agent assignment
Partial
No/limited
No/limited
Full
Customized voice messages
Full
No/limited
No/limited
Full
Local Presence
Full
No/limited
No/limited
Full
Features
Standalone Dialers
Contact Centers
Marketing Automation
Omnichannel Engagement
CRM integrated desktop
Partial
Full
Full
Full
Contact Center integrated desktop
Partial
Full
No/limited
Full
Out-of-the-box desktop
Full
Full
No/limited
Full
APIs for custom desktop
Partial
Full
Full
Full
Features
Standalone Dialers
Contact Centers
Marketing Automation
Omnichannel Engagement
360-customer view
Partial
Full
Full
Full
Campaigns disposition with notes
Full
Partial
Partial
Full
After-call work automation
Partial
Full
Full
Full
Call guide
Full
Partial
Partial
Full
Features
Standalone Dialers
Contact Centers
Marketing Automation
Omnichannel Engagement
Multiplatform support
No/limited
No/limited
No/limited
Full
Agent blending
Partial
Partial
No/limited
Full
2-way identity verification
No/limited
No/limited
No/limited
Full
Features
Standalone Dialers
Contact Centers
Marketing Automation
Omnichannel Engagement
Campaign dashboard & reporting
Full
Full
Full
Full
Agent activity reporting
Full
Partial
Partial
Full
Compliance reporting
Full
Partial
Partial
Full
Features
Standalone Dialers
Contact Centers
Marketing Automation
Omnichannel Engagement
Public & private cloud
Partial
Full
Full
Full
High Availability & Business Continuity
Full
Full
Full
Full
API-driven
Partial
Partial
Partial
Full
