With Acqueon’s conversational engagement and analytics solutions, banks are equipped with advanced campaign orchestration and actionable intelligence capabilities, which yield higher performance across the board – including better sales conversion, higher CSAT scores and higher collections rates.
Agents gain full customer journey visualization, historical purchasing context, next-best-action recommendations and campaign orchestration capabilities to anticipate viable upsell/cross-sell opportunities.
When customers are late on payments, payment reminders are automatically sent via text and email. Consumers can authorize payment right from the message via "click" or "push here" features.
Banks can automatically send alerts via email, phone or text to consumers when uncharacteristic purchases are made. Customers can even approve or disapprove charges right from their device.
The automatic dialer self-configures to help you keep track of compliance restrictions and avoid unnecessary infractions.
Intelligent outbound campaign management with personalized outreach based on the preferred channels and time/day of every contact.
Agents can visualize the customer's full journey across all interaction channels before making contact. Customers won't be asked old questions or forced to repeat information.
The system automatically determines how and when customers should be contacted (by understanding historical purchasing/incident context) to optimize closure and collection rates.
Agents know the best day and time to contact customers and prospects (via voice, SMS and email) based on their preferences.
All customer contact information is validated automatically, providing a verification status (on a scale of 100 points) to improve contact rates.
Our predictive engine notifies the outbound dialer about the buying propensity of customers, enabling agents to automatically add them to upsell campaign lists.
Flexible calling lists are automatically maintained to reflect up-to-date customer status and payment details (for inbound, outbound and blended contacts).