Privacy policy

  1. PURPOSE

    This privacy policy describes Acqueon Technologies, including its subsidiaries (collectively “Acqueon Technologies/Company/ we/ us/ our”). approach to compliance with Applicable Data Privacy Laws and the manner in which Acqueon Technologies collects, uses, shares and secures the personal information that it collects or receives via its website www.acqueon.com, any subdomain, other Acqueon Technologies website and mobile applications (collectively, the “Sites”), or through your use of the services or products we provide to you. It also describes your choices regarding use, access, and correction of your personal information which include how you can object to certain uses of information about you and how you can access and update certain information about you. It applies when we process personal data:

    • When operating as a Data Controller and when transferring personal data between members of Acqueon group of companies (“Group Members”) (e.g., for purposes related to Human Resources, Marketing, Sales, etc.).
    • When we process personal data as a Data Processor (or a Sub-processor) for or on behalf of our customers or partners (e.g., hosting customer workloads that may contain personal data), and
    • When we, operating as a Data Controller or a Data Processor, entrust a third-party (e.g., vendor or supplier) to process personal data on our behalf.

    The principles described in this Policy apply to all Group Members when processing any personal data and we are all accountable for ensuring that we are able to demonstrate how we comply with this policy.

    This policy supplements national data privacy laws, which take precedence in the event that they conflict with this policy or provides stricter requirements.

  2. APPLICABILITY

    This policy applies regardless of the origin of the personal data that we process, the country in which we process personal data or the country in which a Group Member is located and is applicable for all employees, consultants, entities, contractors, customers, principals, suppliers, and vendors, who have access to Acqueon Technologies corporate data. All these personnel are referred as users in this policy document. This policy also applies to all equipment that is owned or leased by Acqueon or used on its network which may contain organization data.

  3. DEFINITIONS

    Personal Information- As used in this policy, “personal information” means any information that may be used, either alone or in combination with other information, to identify an individual. When we combine any non-personal information with personal information (e.g., technical information, such as the type of browser or operating system that you use), we treat the combined information as personal information.

    Applicable Data Privacy Laws- means the data protection laws in force in the territory from which a Group Member processes personal data under this Policy or otherwise applicable to processing of the in-scope personal data.

    Data Controller- are the people who, or organisations which, determine the purposes and means of the processing of personal data. They are responsible for establishing practices and policies to ensure compliance with the law.

    Data Processor- are any person or organisation that is not a data user (or employee of a Data Controller) that processes data on behalf of and in accordance with the instructions of the Data Controller (for example, a supplier which handles data on our behalf or Acqueon handling personal data on behalf of its customers or partners).

    Data Subject- means a living individual who can be identified, directly or indirectly, by reference to personal data.

  4. COLLECTION OF PERSONAL INFORMATION

    1. Personal Information You Provide to Us:

      Acqueon Technologies may collect certain personal information when someone voluntarily sends a direct mail inquiry, an email or online registration, registers to download documents from the Sites, participates in seminars or webinars, requests Company information at tradeshows, applies for a job via the Sites, requests information, or purchases goods or services, via the Sites.Examples of such personal information include, but are not limited to, individual names, telephone numbers, email addresses, company name, mailing address, account username and password, job title and financial information such as a credit or debit card number. If you apply for a job via the Sites, we may also collect personal information via your resume or any cover letter you choose to upload, or via any social media profile to which you elect to provide access. We process personal information, you provide to us either in connection with our legitimate business interests, or to the extent necessary for performance of a contract with you, your company, or our customer.

    2. Personal Information Collected Through Cookies and Similar Technologies

      Acqueon Technologies may collect certain information, including personal information, automatically from visitors to its Sites, and those of its subsidiaries, including the IP address, time visited, pages viewed and related information. When you visit the Sites, open emails from Acqueon Technologies, use its apps or interact with its related tools, widgets or plug-ins, Acqueon Technologies may collect certain information by automated means, such as through cookies, web beacons, local storage, scripts, pixels and web server logs. The information collected in this manner may include your IP address, unique device identifier, browser characteristics, domain and other system settings, search queries, device characteristics, operating system type, language preferences, referring URLs, actions taken on the Sites, dates and times of Site visits, metadata and other information associated with other files stored on your device. Acqueon Technologies may uses Google Analytics to help analyze the traffic on the Sites. We process personal information collected through cookies or similar technologies either in connection with our legitimate business interests in operating the Sites, performing the services, or operating our business, or otherwise to the extent you have agreed that we may do so.

    3. Mobile Applications

      When you download and use our mobile applications, we may automatically collect information on the type of device you use, operating system and version and system and performance information. We collect this information to help us measure app usage and better understand user demographics and event attendance. With your consent, we may send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. We process personal information collected via our mobile applications in connection with our legitimate business interests in operating the Sites, performing the services, or operating our business, or otherwise to the extent you have agreed that we may do so.

    4. Personal Information Collected Through Use of Our Services or Products

      Acqueon Technologies may collect certain personal information that is provided during the use of our services. This includes personal information contained in semi-structured and unstructured data hidden in electronic documents, images and emails provided by our customers when using our services. This data will be processed for the purposes of operating our Sites and providing our services. We also use this data for our internal training and quality purposes, and to enhance, research and analyze our service offerings and models. Examples of such personal information include, but are not limited to, individual names, telephone numbers, email addresses, job titles and contact information contained in invoices or emails.
      Personal information may relate to our customer’s employees, contractors or their customers or service providers. The legal basis for processing this personal information is (i) our legitimate interests, namely performing our services, or monitoring and improving our Sites and services, or (ii) necessity for performance of a contract between you, your company, or our customer, and us.

    5. Information we receive from other sources

      We receive information about you from other Service users, from third-party services, from our related companies, social media platforms, public databases, and from our business and channel partners. We may combine this information with information we collect through other means described above. This helps us to update and improve our records, identify new customers, create more personalized advertising, and suggest services that may be of interest to you.

    6. Payment Information

      We collect payment and billing information when you register for certain paid Services or Products. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.

    7. Acqueon Partners

      We work with a global network of partners who provide consulting, implementation, training, and other services around our products. Some of these partners also help us to market and promote our Services, generate leads for us, and resell our Services. We receive information from these partners, such as billing information, billing and technical contact information, company name, what Acqueon Services or Products you have purchased or may be interested in, evaluation information you have provided, what events you have attended, and what country you are in.

  5. USE OF PERSONAL INFORMATION

    Acqueon Technologies uses your personal information to monitor the performance and improve the quality of its Sites, respond to requests about the Company and its business, provide information about products and services, fulfil customer requests, and for other business purposes and/or to comply with various legal and regulatory obligations. Acqueon Technologies may also use your personal information to send you information about its other products and services and for other specified marketing purposes. Acqueon Technologies processes your personal information either for performance of a contract with you or in circumstances where it has a legitimate interest to do so. Acqueon Technologies may use information collected through cookies, web beacons, pixels, web server logs and other automated means for purposes such as (a) customizing user visits to the Sites, (b) delivering content tailored to users’ interests and the way our users browse the Sites, and (c) managing the Sites and other aspects of its business. You can change your cookies settings in your browser, however, please note that without cookies you may not be able to use all the features of the Sites. We use information about you and your Service use to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent, or illegal activity, including violations of Service policies.

    With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services or Products, with your permission.

    Legal bases for processing (for EEA users):

    If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:

    • We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services.
    • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests.
    • You give us consent to do so for a specific purpose; or
    • We need to process your data to comply with a legal obligation.

    If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g., your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.

  6. SHARING OF PERSONAL INFORMATION

    Acqueon Technologies may share your personal information with its affiliates and subsidiaries, and/or with its business partners, in order to respond to customer needs or otherwise provide services to customers as requested. Acqueon Technologies may also, with your consent, engage in joint marketing activities with such third parties and/or disclose personal information to third parties for their own direct marketing purposes. Whereas our data practices and your choice options are described in this Privacy Policy, we encourage you to consult the third party’s privacy policy to ensure that you understand how it intends to use your information and how you may exercise control over it. Acqueon Technologies may also share your information with its third-party agents who may be acting on its behalf and pursuant to its instructions to assist in our business activities, including, for example, providing notice of an upcoming webinar or tradeshow that may be of interest to the target audience, providing customer service, payment processing or providing storage services. Acqueon Technologies may disclose your personal information if it is required to do so by law or court order, to enforce or apply its Terms or if it believes in good faith that such release is necessary or appropriate to protect the rights, property, or safety of its company, customers, affiliates or others. Acqueon Technologies also may share or transfer information, including your personal information, in connection with the sale, transfer, acquisition, merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change or ownership or control by Acqueon Technologies or any affiliated company (in each case, whether in whole or in part). When one of these events occurs, Acqueon Technologies will use reasonable efforts to notify users before their personal information is transferred or becomes subject to different privacy practices. Acqueon Technologies sometimes partners with other companies in order to provide their services via a link on the Site, for example, job applications, social media links and live chat. In those circumstances, the third-party partners will have access to the personal information you provide to them via their website, and we do not have any control over how they use that personal information. In order to fully understand how your personal information is used by our partners, please carefully review their applicable privacy policies. Except as set forth herein, Acqueon Technologies does not share your personal information with any third parties.

    With your consent: We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.

  7. OTHER USES OF PERSONAL INFORMATION

    In addition to the uses described above, Acqueon Technologies will inform individuals of any other intended uses of their personal information at the time such personal information is collected or before such use is implemented including disclosure to third parties.

  8. DATA SECURITY AND RETENTION

    We use industry standard technical and organizational measures to secure the information we store. Acqueon Technologies uses reasonable methods to secure all personal information by a variety of methods, including restricting access to such personal information only to those people who have a legitimate need to know in order to discharge their job responsibilities on behalf of Acqueon Technologies, securing access to the facility where the personal information is stored and the use of technology and physical controls to secure the personal information. Acqueon Technologies is required to disclose personal information in response to lawful requests by public authorities including to meet national security or law enforcement requirements. If you have questions about the security of your personal information, please contact us as described below. We may retain your personal information for as long as it is needed to fulfil the purposes described in this privacy policy, comply with our legal obligations, resolve disputes or enforce our agreements. After such time, we will either delete or de-identify your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible. Or, we will retain such personal information for so long as we have a lawful basis to process it, as set forth in this policy and with respect to (1) personal information processed by us in connection with our provision of support services, within 90 days after the associated help desk ticket is closed, and (2) all other personal information collected through use of our services, within 30 days after the termination of the applicable contract between you, your company or our customer and us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

  9. SECURITY OF PERSONAL INFORMATION BY THIRD PARTIES

    Acqueon Technologies will require that all third parties acting on behalf of Acqueon Technologies, and to which personal information is provided, give Acqueon Technologies adequate contractual assurances that they will safeguard all such personal information in a manner consistent with this policy.

  10. CHILDREN UNDER THE AGE OF 18

    The Sites are not intended for children under the age of 18. Accordingly, we do not intend to collect personal information from anyone we know to be under 18 years of age.

  11. ADVERTISING AND NEWSLETTERS

    We may from time to time allow certain third parties to display advertising on our Sites or to manage our advertising on other sites. These third-party partners may use cookies or similar technologies such as web beacons, script, and pixels in order to provide you advertising based upon your browsing activities and interests. If you would prefer to not receive personalized ads based on your browser or device usage, you may generally express your opt-out preference to no longer receive tailored advertisements.

    We will use your personal information to send you email or newsletters, if you have signed-up to receive them. If you would like to discontinue receiving this information, you may update your email preferences by using the “unsubscribe” link found in emails we send to you, or at your member profile on our website, or by contacting us as described below. You may not opt-out of service-related communications, which are not promotional in nature. Please note that even if you opt out of receiving the foregoing emails, we may still send you a response to any “Contact Us” request as well as administrative, maintenance and operational emails (for example, in connection with a password reset request).

    Upon an individual’s request, Acqueon Technologies will provide reasonable access to any personal information it has about that person. Acqueon Technologies will also take reasonable steps to allow such individuals to correct, change, modify or delete any such personal information that is shown to be incorrect, inaccurate or incomplete. You may ask us to delete the personal information we hold about you, or cease processing such personal information, in certain circumstances. It may not be possible for us to delete or cease processing all the personal information we hold about you where we have an ongoing relationship with you or where we have a legal basis to retain such personal information.

    If you are in the European Union, you have the right to make a complaint at any time to the relevant data protection authority in your country. We encourage you to first reach out to us at privacy@acqueon.com.

  12. TERRITORIES AND TRANSFERS

    Personal information collected by Acqueon Technologies may be stored and processed in your geographic region, in the United States or in other countries in which Acqueon Technologies, or its service providers, maintain facilities or operations. If you are in the European Economic Area, it may be necessary for your personal information to be transferred to, and processed in, other countries including the United States. If we transfer your personal information outside of the European Economic Area to a country or framework not determined by the European Commission and/or the United Kingdom as providing an adequate level of protection for personal information, the transfer will be under an agreement which includes European Union and/or United Kingdom requirements for such transfers, such as standard contractual clauses. The European Commission, and United Kingdom, approved standard contractual clauses are available here.

  13. TRACKING

    We do not track users over time and across third party websites to provide targeted advertising. Accordingly, we do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about an individual consumer’s online activities over time and across third-party web sites or online services.

    However, some of our service providers and advertisers may use cookies or other methods to gather information regarding your use of the Sites and may combine the information in these cookies with any personal information about you that they may have. The use of such tracking information by a third party is subject to its privacy policy.

  14. CALIFORNIA REQUIREMENTS

    Exercising your rights: If you are a California resident, there are some additional rights that may be available to you under the California Consumer Protection Act (“CCPA”). This policy explains the tools that we have made available to you to exercise your data rights under the CCPA, such as the right to deletion and the right to request access to the categories of information we have collected about you. We encourage you to manage your information, and to make use of the privacy controls we have included in our Services. You will not be discriminated against for exercising any of your privacy rights under the CCPA. In order to protect your information from unauthorized access or deletion, we may require you to provide additional information for verification. If we cannot verify your identity, we will not provide or delete your information.

    Sharing your personal information: We don’t sell your personal information. We do share your information with others as described in the “sharing of personal information” section of this policy. We also show ads that we think are relevant. We’ve provided more information about how you can manage your advertising, and do-not-track preferences, within this policy.

    Processing your information: This policy describes the categories of personal information we may collect, the sources of that information, and our deletion and retention policies. We’ve also included information about how we may process your information, which includes for “business purposes” under the CCPA – such as to protect against illegal activities, and for the development of new products, features, and technologies. If you have questions about the categories of information we may collect about you, please be sure to visit the section of this policy called, “Collection of Personal Information.” For more details about our processing activities, please be sure to visit the section called, “How we use information we collect.”

    If you have any questions or would like to exercise your rights under the CCPA, you can reach out to us at privacy@acqueon.com.

  15. CHANGES

    Acqueon Technologies may amend or modify this policy from time to time. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by posting the amended or modified version on its website at https://www.acqueon.com. This policy may also be changed, or limited, to comply with legal or regulatory requirements, or as otherwise allowed or required by law. We encourage you to regularly review this Privacy Notice, and we will always indicate the date the last changes were published.

  16. CONTACT INFORMATION

    Questions or comments about this policy, or concerns or complaints about possible violations, should be sent to privacy@acqueon.com or

    to:

    Information Security Officer

    Acqueon Technologies

    2107 N. First Street, Suite 570,

    San Jose, CA 95131

    USA

Acqueon