Acqueon Engagement for Twilio Flex

Accelerate innovation with the addition of proactive engagement and multichannel campaigns to Twilio Flex. Give developers and builders of Customer Experience solutions easy access to omnichannel campaign management and predictive dialing.

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Easily create your campaigns

Quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
Enrich customer information with telephony dispositions and business outcomes
Easily segment and create campaigns on-the-fly with no IT support required

Native integration with Twilio Flex

Acqueon Engagement Integrates with the Twilio Flex programmable contact center platform for omnichannel communications, including voice, text, and email
Notifications and 2-Way messaging leverage the power and richness of the Twilio Super Network
Enable any Twilio Flex defined agent to participate in outbound campaigns

Optimize Campaign Execution

Compliance checks remove the complexities hindering developers, including conformance to TCPA, GDPR, CCPA, and Ofcom regulations
Segment campaigns based on Prior Express Written Consent (PEWC)
Maximize agent productivity with built-in dialer supporting predictive, progressive, preview, and agentless dialing modes
Utilize AI-predicted Best Time to Call (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes

Empower your agents

Bring campaign and customer detail plugins into the Twilio Flex Agent Desktop
Automate post-call work and next best action workflows
Distribute contacts and leads among your skilled groups based on predefined business criteria.
Support blended operation with seamless transition of agents between inbound and outbound