Acqueon is your cloud solution to modernize and digitize your collection operations for increased contact and recovery rates. Turn collections into a lifecycle activity that contributes to a better customer experience and retention.
Acqueon lets you optimize your channel mix, including voice, 2-way SMS, and email to engage customers. Acqueon includes a best-in-class auto dialer that maximizes agents’ occupancy and connect rates. The software includes controls to stay compliant with the various collection and privacy regulations.
Using Acqueon built-in Customer Data Platform (CDP), you can assemble comprehensive customer profiles including transaction and payment history, and past interactions with rich dispositions. Acqueon gives you all the tools needed to segment customers based on their financial profile, preferences, and behavior to tailor engagement workflows to your customers and increase revenue.
Acqueon CDP rich data model feeds several statistical and predictive models including best time to call, best channel to use, propensity-to-pay, and likely response to reminders. You can leverage these analytics to optimize your resource allocation and right-party contacts.
Today’s collections must include assistance to customers facing financial hardship and be treated as an integral part of the customer journey with your brand. Acqueon empowers collectors with customer context, emotion signals, and guidance to offer the best possible experience. After-call work automation and smart workflows through campaign chaining also improve their efficiency.